Are you having this specific video file, or User Manual - the FamilyAlbum™ Digital Frame
: You must upload the file through the FamilyAlbum app on your smartphone. Once uploaded, it will automatically sync to your frame over Wi-Fi. 19155 thethompsontwinsfamilyalbum.mp4
If this specific .mp4 file is a video of your family (perhaps the "Thompson" family referenced in the filename) that you wish to see on your frame: Are you having this specific video file, or
: Note that while the frame has a USB-C port and an SD card slot, these are currently not available for use to upload or play media directly from external storage. 3. Managing the File 19155 thethompsontwinsfamilyalbum.mp4
For deeper technical troubleshooting or a walkthrough of the frame's interface, you can refer to the official FamilyAlbum User Manual .
: The device operates on 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n) only; 5 GHz bands and Bluetooth are not supported.